Returns & Exchanges

At DELLI, we pride ourselves on connecting you with the best independent food makers; due to the perishable nature of our products, we generally cannot accept returns but will always resolve issues with damaged or incorrect items.

Return Process

• 1.
  Check Your Order

  Inspect your delivery immediately upon arrival to ensure all perishable items are in perfect condition and match your order details.

• 2.
  Contact Support

  If your food items arrive damaged, expired, or incorrect, please email our support team within 24 hours with your order number and clear photos of the issue.

• 3.
  Review Process

  Our team will coordinate with the specific independent maker to verify the claim and determine the best resolution, typically within 2 business days.

• 4.
  Refund or Replacement

  Once approved, we will either arrange for a fresh replacement to be sent by the maker or issue a full refund to your original payment method.